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These are unsolicited
comments from people who have used NS Basic/Palm. The
most recent comments are at the end of the file.
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" the product is selling, the platform is growing,
and more and more VB/Windows guys like me are seeing
the need to port! All good news for you! Thanks again.
I really appreciate all your help. More companies should
take their customer service cues from you guys!" --
Peter Savas
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"I thank the careful attention that NS BASIC and you
treated of my problem. That only demonstrates the professionalism
and affection with that NS BASIC offers to your Customers.
" -- Celi da Rocha, Brazil
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"I agree with everything has been said; NSBasic IS
a young product, but it is going to be a winner. One
thing I would like to underline, the support team (BTW,
only ONE person? Just Mr. Henne?) is great. Check this
out: posted a question about a possible bug on saturday
night, got a reply SUNDAY morning! Mr. Henne, do you
ever get any sleep?? :):):)" - from the Palm newsgroups
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"Wow! What an impressive response time! Thanks for
your help, and thanks for a great product." -- Dean
Carroll
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"You have a wonderful product and wonderful service...
You know, I originally got NSB/Palm because I figured
the learning curve would be easier, and intended to
use it as a springboard (no pun intended) to later c
and c++ development for the palm, but with support like
you and your company offer I really think that it's
perfectly reasonable to stay with NSB/Palm as my development
environment of choice. Simply put, you guys rock!" --
Steven Lacher
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Boy, you just saved me a lot of time! Once again your
excellent tech support paid off for me. Thanks." --
Michael Frangiskakis
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"I just have to say that you offer the best software
support I have EVER experienced. Obviously there are
a few teething problems with NSB, but your attitude
makes it all totally tolerable. It's even worth having
a problem just to experience your service!! Thanks,
and I am recommending NSB to everyone. " -- Hugh Denholm,
Thailand
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"More companies should offer this kind of customer
support, timely, accurate:) Computer Associates should
take note - they're awful." -- Brian Reed
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"I wish more companies have your customer service.
Feel free to use me as a reference." -- Rami Habal,
MIT
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"Thanks for the rapid response - I really appreciate
the overtime you guys put in for support - it makes
all the difference in the world... Keep up the good
work!" -- Michael Strupp
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"Thanks for your support... NS Basic rocks!" -- Phil
Drummond
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"Thanks again. It seems to be the norm for your company
to offer better service than most, and the order process
was no exception, it appears to be a superior system."
-- mdstepp© home.com
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"Thank you so much for providing such great customer
support!" -- Stella Gee
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"George, I've been trying all sorts of approaches to
developing on the palm and finally, after much review
and thought, decided on NSBasic/Palm. I found the ordering
process exceptionally easy and the immediate download
feature exceptional. I can not think of anything to
improve this setup and I'm hoping the rest of my experience
with the product is as good as my experience with ordering
it." -- Charles Lotochinski
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"Thanks for the prompt response - your support really
makes a great product greater!" -- Terry Davis, Nortel
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Have I told you recently how much I appreciate the
customer service you personally provide? Thank you!
-- Michael Skurka
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Thank you so much. In all honesty, I have never seen
a company with as good support as you guys. I am very
impressed. -- Eric Harms
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Thank you , George! I appreciate for your kindness
and support! Now, I could find a joyness in our stressful
work because of you. -- Hidi
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You know, when I saw the amazing feedback people were
giving about your superb support service I thought,"Well,
some guys probably got lucky."
Now I know better and if anything makes me happier
than using your superb product, it is knowing that it
is backed up by an even better customer service!An answer
to my request in less than an hour!!??Absolutely amazing.
You have just made a customer for life out of me. --
Lawrence Kritzinger
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| I am in awe of the support that you gave
me in working through this problem. Obviously I'm already
a very HAPPY customer even though I'm just starting to
learn a little Palm programming with NSBasic. -- Don Franklin |
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I have to chime in on this as well. I've been in computing
since 1979. I've been through five different platforms
and more systems that I care to remember in that time.
I've used so much software from so many different companies
that I have lost track.
In all that time (with the exception of Microsoft about
10 years ago, when a Microsoft engineer sat on the phone
with me for five hours teaching me relational database
theory so I could get Access 1.0 to do what I wanted
it to), I have NEVER had better customer and developer
support than I get from you!
With ever passing day, I see more and more companies:
- eliminating free support
- charging horrendous amount for technical support
- reducing technical support hours to 9-5, when I'm
at work and can't call in about home or non-business
related problems
- pushing support onto peer services (such as newsgroups
where there is no official company presence)
- limiting support to Web-based or e-mail support
which they don't answer on a timely basis
In the face of all of this is your company, showing
that good, timely customer support CAN be done.
I've sent you e-mails in the middle of the night and
gotten responded within HOURS! And I have YOUR e-mail
address; not some generic mail-drop-for-tech-support-problems
address. I know when I send you a message I'm going
to get a personal response. That means more than I can
explain!
You guys are truly a model of what customer support
SHOULD be. You -- and the whole team -- should be extremely
proud of the level of support you give day-in and day-out!
-- pete
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Hello everybody! I'm a brand new NSBasic user and,
I confess, a "very" rookie programmer.
I've been reading the messages for the past month and
have enjoyed and learned a lot from them.
I've been swapping emails for the past few days with
George on a peculiar problem with my system and NSBasic.
His timely responses and assistance have been incredible.
I'm looking forward to learning from all of you, especially
those sample contest programs that I'm starting to download
and check out.
Thank you George for your FANTISTIC support! -- Don
Franklin
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I'll add my voice to the choir -- right after buying
NSB, I sent an inquiry regarding support for specific
features. George answered back very soon. I just checked,
and it was 37 minutes. So I sent a reply back which
among other things said:
Me: >That was sure a fast response! Is this what your
support is like? I'm impressed!
George:> Yes, this is pretty normal.
Then I asked more questions and he responded till past
10 pm, then again at 7am the next morning. And although
I was a newly registered user, he took the time to answer
questions privately instead of asking me to use the
list (which I hadn't discovered yet).
At the time NSB was at 1.07, and since then I've joined
this list and seen the effort put in by others like
Marcus too. The turn-around time on betas of the run-time
for some of us trying to make use of various APIs has
been incredible too.
I have no doubt there are other less visible names
which help make this all happen. NSB support stands
out in stark contrast to what I see as common for the
industry today.
My hat's off to you folks! -- Doug
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| WOW, I must say your support
and respons is VERY fast. Really, I've never seen this
before, great! -- Walter Kartner |
| Please let me also state that I have been
**VERY IMPRESSED** with the level of support that you,
NSBasic, and the enire forum provides. I am an absolute
newbie with your product, but I can already see this forum
is going to be of great assistance to me. Thanks again
for your efforts!! -- Reuben Fletcher |
| Thanks for the great support.
I appreciate the fast and concise responses. -- Dennis |
| Thanks again for your rapid response. It
is GREAT working with your company. -- Mike |
| Thanks again for your time, and I have
to say you 're the best software support I've ever seen.
Thanks as well for NSBasic, improving everyday. -- Paco
Bl‡zquez |
| NSBasic is the way to go for rapid development.
It is easy to learn, the support is better than what you
would find with ANY product ANYWHERE, and they constantly
add to their already feature rich product. -- Bill C. |
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George and the rest of the NSBasic development crew,
A couple of months ago I couldn't have told you the
difference between a variable and a string! :-) Now
I find myself knowing enough to thank you and your crew
for providing the most recent and excellent update for
NSB. I am especially happy with the ability to use arrays
in databases! I am also looking forward to learning
more about the use of color.
NSBasic has made it possible for me to enjoy a world
that I have been curious about for years. I just want
you to know, once again, how much I appreciate the fine
product and wonderful support. -- Rachel
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| It is excellent working with you. Your
quick responses are a real pleasure. Thank you George.
Great Product Too. -- Michael |
| I have been using NSBasic for about a year
now and continue to be pleased with it and your continuing
support. -- Mark |
| Many thanks - excellent service and great
product!! -- Robert |
| Thanks for the help. It's rare these days
to even get a reply from vendors let alone the same day.
I'm just getting started with the program but its quality,
capabilities, and Email support appear to make it a real
winner ! -- Mercer |
| Again, thank you for the excellent customer
service and response time. NSBasic Rocks. -- Mike |
| I have to say that NSBasic has been one
of the best software purchases I've ever made. Not necessarily
because of the software but because of the support you've
given and how rapidly you've given it. You are super human.
Thank you very much, -- Mike Felkins |
| The response I see from NSBasic here in
the NG is fantastic! I really appreciate a company that
supports their products like this! (As well as the active
user-base in this forum!) -- Bob |
| The fact that I have one serious concern
with your product's ability to meet my needs doesn't mean
that it's not amazing, by the way. It appears to be the
finest general purpose programming tool for the Palm,
so far. :) -- steve |
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NSBasic is more than an IDE for me, it's a community.
Yes, we support each other and even support NSBC and
help them with problems. I've never seen a phenomenon
like this with any other software I own. Cool stuff
if you ask me. What follows is a list of what I'VE gotten
for FREE from NSBasic since my Feb/March purchase. Your
mileage may vary...
Sent: Friday, March 02, 2001 10:22 AM
Subject: NS Basic/Palm 1.09 Updated
Sent: Thursday, March 08, 2001 2:31 PM
Subject: [nsbasic-palmAPI] New version of Runtime posted
Sent: Thursday, March 08, 2001 9:58 PM
Description : This is version 1.09.2, it includes additional
fixes
Sent: Saturday, March 10, 2001 1:25 PM
Subject: [nsbasic-palmAPI] 1.09.3 is now available!
Sent: Monday, March 12, 2001 4:13 AM
Description : 1.09.5, with a small fix for integer return
types.
Sent: Sunday, March 25, 2001 3:03 PM
Subject: NS Basic/Palm 1.10 is available
Sent: Monday, March 26, 2001 2:40 PM
Subject: Re: [nsbasic-palmAPI] New Runtime Posted
Sent: Tuesday, April 03, 2001 5:08 AM
Subject: [nsbasic-palm] NS Basic 1.10.2 posted
Sent: Tuesday, April 10, 2001 7:17 AM
Version 1.10.3.
Sent: Saturday, April 28, 2001 1:30 PM
Subject: NS Basic/Palm 1.11 now available!
Sent: Wednesday, May 02, 2001 10:27 AM
Subject: [nsbasic-palm] Ann: Bits 'n Bytes lib Beta
1 available
Sent: Sunday, May 13, 2001 4:44 PM
Subject: NS Basic/Palm 1.12 now available! -- Bill Coron
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| I purchased the program at version 1.0,
knowing that one day, if I stuck with attempting to program
for the Palm OS, I would have to dig up some more cash
to purchase an upgrade, if I wanted to stay current with
the capabilities of the program. I "play" with this Palm
programming as a hobby and find it hard sometimes to justify
spending $$ to keep my software current. It was the kind
people in this forum and the great support from George
and others at NSB that made me break out the plastic and
launch my cable modem connected web browser to NSB's site
without hesitation when I heard of the upgrade. -- Keith |
| The support is great. The progress is equally
as good. And yes, while I'd like a couple of other items
built in right away - good code takes time and money.
-- Phillip |
| Again, great customer service and a great
product! -- Stephen |
| Big thanks to George & Dave, Excellent
support!! No wonder the NSBasic is the best! |
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I wanted to take a moment out of my busy compiling
schedule to brag on the folks at NSB - especially George.
There was a bug that was fixed with the release today
that I unfortunately/fortunately found and seemed to
be the loudest about reporting.
It was unfortunate of course because no one likes to
find a bug that keeps them from using a new toy. ;-)
I was thrilled with the new IDE and couldn't wait to
use it - so I did start to get frustrated.
It was fortunate because it gave me the opportunity
to experience the dedication, concern, passion and commitment
that NSB, and especially George, has to provide and
support the product.
Over the course of the 5-6 days that it took for the
bug to be clearly identified and fixed (and George was
great with trying to get information from me - especially
when he could have written me off because NSB, as much
as they tried, couldn't duplicate the bug) the company
was in constant contact with me, both e-mail and phone.
Yes, you can imagine my surprise when my caller ID identified
George as the caller.
George sent specially created mini-apps and test versions
of the IDE for me to use so that we could capture and
identify the cause of the bug. The last two versions
of the test IDE were sent at almost 11:00 pm at night
and before 6:30 the following morning. And before George
went home that night he was waiting for my response
to the test. So you can see, he had a short night of
sleep, right?
Now you can understand why I wanted to take a moment
to brag on NSB and particularly George. I've spent a
lot of money on products over the years. Never have
I encountered a company with the passion for getting
something right or fixed that matched my own. I haven't
met a single person who stayed late working on a bug
and was in the next morning still trying to get it fixed.
Now you all out there are programmers of varying levels.
You all know the agony of creating something that just
won't work right and the relentless pursuit you give
to finding the answer. Well, folks, if you ever had
a doubt to the heart of NSB, George Henne's actions
should forever lay any doubt to rest. NSB may be a "company"
that creates and distributes software development environments,
but at their core they are still passionate programmers
who are dedicated to creating a product that they're
proud to stand behind and put their name on.
My hat is off to George and the crew. Great work! --
Phillip (palmguy)
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| I have heard NSBAsic has very good support
and customer service from others. It has been my experience
as well. -- Ken |
| Just let everyone know that we really appreciate
all of the effort that you are putting into this. It's
the best support that I have ever had. -- Jim |
| Thanks a gain for the great customer support.
I really appreciate being able include items in a list
at build time. This as speeded up 3 of my applications.
-- Tim |
| In my opinion you have a great product
and provide great customer service!! -- Keith |
| Your service is as usual...spectacular!
-- Bob |
| The main reason I upgraded
was to support the phenomenal tech support job you've
provided since 1.0! The prompt emails & updates are a
rarity these days. Just installed 2.0. Looks great! Russ |
| Can I just say the service I have received
from NS Basic is the highest of quality I have ever experienced.
I have yet to try the NS Basic/Palm product I have purchased
but if the software is half as good as the service then
it must be a great product. -- Brent Vardy |
| This forum, nsBasic, and the people who
attend, are fantastic. -- Jim |
|
Also wanted to mention that I just received my CD and
manual in the mail. I think you did a great job with
the manual. I like the layout... it's very easy to find
help on all the NSbasic topics. Too bad Microsoft was
incapable of ever writing a respectable manual (alright
maybe the old MSDOS 3.0 manual was somewhat usable).
Thanks again for all your help... Your support makes
the price of NSbasic a triviality. I look foward to
using and watching NSbasic as it matures through time...it's
a great package and a great value. -- Bob Stout
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| I had heard about NSBasic's good and prompt
support. Now I've seen it. Thanks for your prompt replies.
-- Atiya |
| You guys are incredible for a small shop!
I still can't believe your responsiveness. You must be
veterans of the GNU project. -- Charles |
| Thanks once again George. I only wish other
software companies were as efficient in their support
operation as you guys. -- Rob Revens |
| Thanks a lot for your quick responses.
I know your company is going to do well because you are
keeping your customers happy. -- Surinder |
| Good product and a good company. -- David
Firth |
| NSBasic support is just sick! No company
should be allowed to be so good at support. Truly amazing.
AppForge is pretty good as well, you just have to wait
a day or two for an answer whereas the NSBasic guys generally
respond within minutes. SatForms support is the absolute
worst ever. Even if you buy an support incident pack,
there is no guarantee that you will get an answer. I have
tried this twice, unsuccessfully each time. But, I cannot
see a need to ever call them because they have no bugs.
-- Maurice Dorris |
| You're a GREAT help! I wish every product
had support as good as yours! -- John Herro |
| I really like using NSBasic. It's very
simple to use and I appreciate your answers on the questions
which stump me. -- Aviva |
| Oh ! I forgot to mention Great response
time to my e-mail !!! Others could learn from NS Basic
on customer service !!! Thanks Again -- Tony |
| I have always been impressed with NSBasic's
lighting qick response time. -- Wick Ken |
| Do you guys ever take time off!? That was
a fast reply. I wish other companies responded as quickly
as you always do. -- George Gray |
| Between this, and the forum, this is one
of the most well supported products I've ever used. --
Mike Sargent |
| Wow! Another guy who works weekends! Thanks
for being absolutely the most responsive dev support that
I've seen... -- Allan Roberts |
| Don't know how you keep up with everything.
Superb customer service ! -- Stephen G. Giannoni |
| Thank you for your support, it makes me
a real believer in your product. -- Wally Karraker |
| I purchased because you were so responsive,
and I was correct! Plus, looks like great product. Best
of luck. And you run a business like it should be. --
Edward J. Wilfong |
| very fast reaction, quite nice. i read
your name in the yahoo group, where you are very present.
i know the pedit user group quite well which is very active
and helpful too, so i look forward to a well supported
work experience with ns basic. -- Urs |
| i just upgraded to 3.0 ... usually i do
not upgrade when i know my apps would work just fine with
2.1 for example ... the reason why i upgraded is more
to supporting nsbasic ... i like how you guys support
and everything ... so in this case i support the great
job of the people at nsbasic ... -- bert |
| Thanks again for the 'beats the industry
standard' reply. Super job on the Palm IDE by the way.
I found it simple to setup and use. And it looks very
comprehensive. Only a little fuzzy when I began setting
up the POSE. Having never set up a Palm emulator before,
I was puzzled for a few seconds. I see there are some
nifty things in there like 'Export Database'. -- Bill
Delaney |
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I recently ordered and asked you guys to send the package
(envelope) i a certain way to avoid high import costs
and tolls, with a bad feeling as the times i've tried
that I always ended up paying more than double the price
for the software. This because the companies didnt take
any notice on my requests whatsoever.
You did though and I would like to thank you for that.
Also a big thanks for the prompt replies and shipment
of the product, it arrived yesterday (a few days after
i ordered). -- Berth-ke Johansson-Kaneko
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| Have I told you recently how much I appreciate
the customer service you personally provide? -- Michael
Skurka |
| thanks for being so supportive. your tech
support is the best. -- Chris Couper |
| I heard some good news from my friends about NSBasic supports. Now, it is
from my mouth directly.
Thanks for your quick response and Happy New Year.
--
Almond Lee
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| Wonderful, timely and classy service: something I've come to expect from you
and your company. And you can quote me on that one! Thank you, Sir. -- Chris Crayton |
| Many thanks for organising this, it is a pleasure to deal with such a
customer focused company.
-- David
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| While I'm here, though, just let me say I'm enjoying the heck out of
NSB, and I'm proud to be the owner of such a great programming
language. I also appreciate each and every programmer that has
helped me through the tough spots. Special kudos to you, Doug, Dr. V
and many others.
-- Bruce A. Conway |
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I want to thank you for your continued patient replies to my
questions. I appreciate your support.
Thank you also for supplying NSBasic. Nobody with my schedule has
time to learn all of the ins and outs of C. NSBasic allows people to
more fully utilize their handhelds for something other than a
portable rolodex. By adapting my Palm to my business, it becomes a
valuable tool, replacing older technology with smaller, more capable
equipment. This would not be possible without NSBasic.
-- Brad Barton
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| Obviously the the word on the street about you folks is true
- great customer service to match great products. I will probably be in
touch in August to look into order NS Basic for both the Palm and CE
platforms. Thanks again.
-- Mark Wallace |
| Thanx again for a really nice product and superb outstanding support.
-- Bert Keneko, Volvo (Sweden)
Volvo IT |
| I enjoy using both your Palm and CE products. Your product
support is excellent.-- Mark Matheny |
| Keep up the good work. Your product and support are excellent. Since
we've added an application written with NSBasic to our product line,
we've had greater success getting access to larger clients. Having
Palm support in our product suite sets us apart from our competition
and identifies us as a leading edge software maker in the market we
serve.
--Ken Faber
(we specialize in serving Commercial Pilots and F/As) |
| I did the upgrade last Wednesday and have just received the 2 books this
morning - not bad for Christmas when things are supposed to take longer than
normal! I felt I should write and express my admiration for the fantastic
support and quick responses that I have had from you and NSBasic. If only
the rest of the IT industry was as good as this!
Thanks Again,
Tim Sparks, England |
| Great Customer Service..[we] received your overnight package and want to thank
you for such a quick response. Not many vendors I have dealt with have
moved to get us our application as you have done. You have certainly set
the standard, especially since you are not here in USA.
-- Celeste Woolcock, Aspen Systems Corporation
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| You guys should win awards for both support and customer service,
thanks so much!
-- Lee Ladisky
MCI |
|
Thanks for the insight and the pointer to how to get it done. As usual, you
provide terrific customer support.
By the way, kudos on a wonderful product. You have come a long way from when
I first got involved in NSBasic/CE. The Palm version really takes advantage
of a hefty toolbox available in the Palm OS 5.0. The speed of execution,
too, is amazing. This is going to be a lot of fun!
-- Larry G. Johnson, Esq.
Legal Technology Group, Inc.
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| Thanks for a superb product, superbly supported.
-- Larry |
| I see that the glowing compliments about your support are true.
-- John c. |
| Thanks for the real quick reply and the useful
information. Your support is great and it shows that
you care even though I am not a customer yet. These
are just some of the things I usually do to test
whether a product is worth purchasing or not...
-- WZSun, Singapore |
| I'm a customer. As a matter of fact, it was with NSBasic that I first got
involved in programming Palm devices. And I can say for a fact based on
personal knowledge, that your customer service and people are great.
-- Ricardo Birmele |
| "Having spent the last 25-30 years in systems and programming on
mainframes / unix / web, I'm very impressed with your product. What
really pushed me past the edge and convinced me to purchase your product
was your very quick responce to a question that I had sent you. I guess
it always comes down to customer service." -- George Benedict |
| Great product, great support from the yahoo group also.
-- Ian
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| That's one thing I love about nsbasic, the great service and support!
So, can you admit that ns stands for no sh*t!
-Thanks, Paul Heddinger |
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While the kudos are flying. Let me toss one in for George and the crew
at NSB. I needed support and George was there. Pre-sales questions and
George was there. I wanted my serial number before my package arrived
and George was there. Hell! George is here! Active on the list I
mean. This guy has got to be like the email king and how he finds time
to get anything else done is past me.
They say great leaders lead by example. NSB as a company are true leaders.
-- Jeff Stillinger
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| NSBasic support is truly excellent!
If only Microshaft could respond as quickly.
Ian |
| ...the folks at NS Basic are incredible. Thanks so much for
keeping right on these minor bugs. Your customer support really does
put you at the very top of the entire software company list.
-- Ted Beau |
|
Once again, I'd like to take this opportunity to thank George for the
fast response via offline email.. I've no regrets purchasing both
NSBasic/Palm and NSBasic/CE.. and who knows.. with his kind of great
support NSBasic/Desktop may be my next registered tool...
Thanks again.. George.. for the wonderful support! -- Ronnie Sun, Singapore
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